Dispatch
Where do you ship to?
We primarily ship to Belgium and the Netherlands, but other countries are also possible. Please send us an email for this.
How long will it take before I receive my package?
We aim to ship your package within 1-2 business days.
My order has not been delivered, what should I do?
Be sure to send us an email about this at info@nora-lou.be zodathat we can check what went wrong.
Can I track my package?
Yes certainly, you will receive a track-and-trace code via email when the package has been packed.
Returns
How can I return my package?
You can return an item by sending it back to us in its original condition. You can find all the information here. here.
Exchange
Can I also exchange an item?
Certainly. Please send us an email for this at info@nora-lou.be. Je then has to pay lower shipping costs than for a return + repurchase.